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Our History

Delta Management Group, Inc is a third-party commercial collection agency in Roseville, MN, specializing in the collection of commercial equipment leasing. Its founder and president, Nancy R. Backus, is a 30-year commercial collections veteran with a proven track record of success developing customized debt management and debt recovery solutions for her client base. Guided by her depth of knowledge and levels of expertise, Delta Management Group, Inc has grown upon a strong foundation, and earned a reputation in the debt collection services industry for providing first-class service and stellar debt recovery rates for its clients.

Each of our professional debt collectors have a minimum of 10 years’ experience in commercial debt collection, and we continually invest in their training and education to keep up to date on the latest collection methods and federal regulations. We use a pioneering debt management and collections system. Our innovative solutions and customer success approach to your portfolio is what gives us the competitive edge over other commercial collection agencies.

Delta Management Group, Inc is proud to be a certified Women-Owned Business by the National Women Business Owners Corporation (NWBOC), and longtime members of the International Association of Commercial Collectors, Inc (IACC) and ACA International. We are fully licensed, bonded and insured to conduct our business nationwide.

The Executive Team

Nancy R. Backus

President/CEO

Nancy has had her finger on the pulse of the collection industry for over 30 years. In 1999, when she founded Delta Management Group, Inc., she had a clear goal in mind: to provide clients with unparalleled collection recovery rates while maintaining personalized customer service. This mantra became an integral part to how we do business, and continues to be so today. Under Nancy’s leadership and expertise, Delta has developed a well known reputation for exceptional collection services.

Crystal M. Stevenson

Executive Vice President

Crystal has been with Delta since the company’s inception in 1999. Her main responsibilities lie with the overall operations and administrative functions at Delta Management Group. Her ability to organize and streamline processes are second to none, and keep Delta running smoothly on a day-to-day basis. Crystal’s creative approach to her job make her an invaluable asset to our team.

Sally M. Cummings

Director of Commercial Strategy & Operational Planning

As a 30-year collection industry veteran, Sally has a deep knowledge of management, collections, and client servicing. At Delta, she is responsible for overseeing our collection operations and overall company growth strategy. Clients appreciate the innovative and customized collection programs she develops for their past due receivables. Her friendly enthusiasm and expertise make her an integral part to the continued growth and success of our collection services.

Affiliations

Our current clients include some of the top Fortune 500 companies in the country. Our expertise in commercial equipment lease collections, repossession, and remarketing services are second to none.

We also provide collection services for commercial lines of credit, auto loan contracts and deficiency balances.

Testimonials

“I highly recommend Delta Management Group for a collection agency. They are very thorough, and their efforts have resulted in timely collections.”

- S. K., Commercial Equipment Leasing

“I think very highly of [Delta], and would recommend their services to other agencies especially for commercial equipment leases and deficiency balances. They have an excellent track record with us for locating and securing equipment. Their team of collectors are very detail-oriented, and they give each of our accounts personal attention until they are resolved.

We are very satisfied with their services and look forward to continuing our business relationship with them in the years to come.”

- B. S., Commercial Equipment Leasing

“Your firm has always acted in the most professional manner, adhering strictly to the laws of the various states in which our accounts conduct their business. The quality of your agency's services and personnel continue to make this a very lucrative and enjoyable business venture. Your agency is very quick to accommodate any changes or demands that the client requests in order to obtain the most precise and accurate information for all their accounts.

I look forward to many more years of working with both you and your agency.”

S. Y., Commercial Equipment Leasing

“Delta Management Group has provided excellent collection services to our company over the years. They have been very accommodating with handling regular account placements as well as special project placements.

We are very pleased with their services. Their collections and customer service is top notch and has returned excellent results for us.”

- J. E., Portfolio Servicing

“Delta Management’s Group professionalism and quick accommodation of our requests make this an enjoyable and beneficial business relationship and we look forward to working with them for years to come.

Delta has handled a variety of different account situations for us, including equipment lease collections, deficiency balances, equipment repossession/remarketing, and past statute collections. We’re specifically pleased with their ability to locate, repossess, and remarket the equipment...”

- T. O., Commercial Equipment Leasing

“My office has been doing business with Delta Management Group since 2004, and I am very satisfied with their services. Their management team is very friendly to work with and client-oriented.

I look forward to continuing my business relationship with Delta Management Group and would highly recommend their services.”

- L. N., Attorney at Law

“We have been placing portfolios to Delta Management Group since 2008. One thing that has stood out about their company is their professionalism and expertise in dealing with our accounts, and we are very pleased with their efforts.

We also appreciate their ability to meet our reporting needs on a timely basis. We have several custom reports required on a monthly basis, and Crystal has been excellent in providing these.

We look forward to continuing our business relationship with Delta Management Group.”

- B. T., Portfolio Servicing

“We have been using Delta Management Group for our collection needs since January of 2004. They have produced excellent results for us over the years. They are very good at negotiating on our behalf and most of our accounts are paid in full when we use their service.

We would highly recommend Delta Management Group to other companies in need of collection services. It is reassuring to work with an agency who keeps our best interest in mind at all times and are exceptional at what they do.”

- R. T., Lawn Care Company

“We have been placing our delinquent accounts with Delta Management Group since 2008 and are very pleased with their services. We appreciate Delta’s positive approach to collections that get results without alienating our customers. The majority of accounts they have collected for us are paid in full with collection fees, with the exception of a few settlements.

The team at Delta is a pleasure to work with and we look forward to continuing our business relationship in the years to come. They have our highest recommendation.”

-C. A., Heating & Air Conditioning Services

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